FREQUENTLY ASKED QUESTIONS
At Chair King® Backyard Store, we prioritize customer service and are happy to answer any question you might have. To better serve you, we’ve compiled a list of the most commonly asked questions. If you don’t see your question answered below, please reach out to our customer support team via live chat or email us at customerservice@chairking.com. We’re always here to lend a hand.
What are the Terms and Conditions for the Current Sale?
BLACK FRIDAY SALE
- Save 50-65% off entire stock of outdoor furniture. Prices are as marked. Sale excludes Floating Luxury products, Wreaths and Garland, Ornaments and Tree Decor, Holiday Indoor Decor, Christmas Tree Skirts and Stands, previous sales, and special orders.
- Absolutely no adjustments made.
- No CODs, holds, layaways, or quotes are eligible for discount.
- Delivery available on warehouse stock must be taken within 14 days of purchase. See FAQs or a Backyard Specialist for full details. Sale ends 11/27/24.
- Savings may not be combined with any other offer.
- Learn about our current promotional financing offers and more information.
- All sales are final. Sale ends November 27th, 2024.
CHRISTMAS AT CHAIR KING BACKYARD STORE
- Earn free delivery on holiday purchases of $199 or more.
- No CODs, holds, layaways, or quotes are eligible for this offer.
FREE GIFT WITH SELECT MARINO, FARMHOUSE, AND SAN LUCAS PURCHASES
- Earn a free ottoman with a qualifying seating set purchase from the Marino or Farmhouse Collections. The ottoman is automatically added at checkout. Offer valid while supplies lasts.
- Earn a free end table with a qualifying seating set purchase from the San Lucas Collection. The end table is automatically added at checkout. Offer valid while supplies lasts.
What's the difference between White Glove Delivery and freight delivery?
At Chair King Backyard Store, we offer three shipping options: White Glove Delivery, Residential Freight, and for smaller items, UPS. White Glove Delivery is our full-service option. It includes delivery, furniture assembly, quality inspection, furniture placement, and trash removal. Residential Freight only includes curbside delivery. Furniture assembly, quality inspection, placement, and trash removal are not included when you select Residential Freight delivery.
If you have any questions about your delivery, please call our Customer Service team at 877-253-5455 or e-mail customerservice@chairking.com.
What does White Glove Delivery include for Christmas products?
For Holiday products, White Glove Delivery includes bringing the boxed item into your home, provided someone is present to receive it. However, this service does not include assembly, setup, or removal of any packaging materials.
If you have any questions about your delivery, please call our Customer Service team at 877-253-5455 or e-mail customerservice@chairking.com.
Will my holiday purchase be delivered with my patio furniture purchase?
Unless you select White Glove Delivery for your holiday and outdoor furniture purchase, the items will not be delivered together. Most holiday items are shipped via UPS and may not be delivered with outdoor furniture purchases. If your purchase includes outdoor furniture and holiday item(s), you will receive two tracking numbers.
Free local delivery is applied to holiday purchases of $199 or more.
White Glove Delivery Policy
Our White Glove Delivery service includes professionally trained personnel delivering your outdoor furniture directly to your home, assembling your furniture, inspecting it for any flaws, placing your items in your desired location, and removing all trash from packaging.
Delivery charges are based upon your zip code as well as the number of items purchased.
Due to circumstances beyond our control, it is not possible for us to provide an exact time of delivery. Our Delivery Department will contact you the day before your scheduled delivery with a four-hour estimate of your delivery time. You may also leave special instructions for us to call you at a specified number 30 minutes to an hour prior to your delivery, so drivers can be met at your home. If, for any reason, it is necessary for you to reschedule your delivery, please notify us at least 24 hours in advance of your scheduled delivery. Failure to notify us of any changes after the delivery has been confirmed will result in an additional delivery charge.
All purchases must be paid in full prior to delivery or pick-up.
If you have any questions about your delivery, please call our Customer Service team at 877-253-5455 or e-mail customerservice@chairking.com.
Why can't I pick up my furniture at the store?
To minimize risk, we are not currently allowing in-store pick-ups. This is subject to change, so please check back here for updates.
Can you tell me about your warranty process and what part does Chair King® Backyard Store play as the seller?
Most merchandise sold by Chair King® Backyard Store comes with a limited warranty provided by the manufacturer of the merchandise for residential use. A copy of this warranty is available for inspection upon request prior to purchase. In most cases, Chair King® Backyard Store will act as agent for the manufacturer in making any warranty adjustments or processing any warranty claims. The customer should call our Customer Service team at 877-253-5455 or email customerservice@chairking.com. Please retain your original receipt for any warranty claims.
Other than the manufacturer's limited warranty, there are no other warranties given with the merchandise. Chair King® backyard store makes no warranty of any kind concerning the merchandise, express or implied, including warranty of merchantability or of fitness for a particular purpose.
Note: Shipping charges are not covered.
If I purchased a Guardsman Furniture Protection plan how do I file a claim?
Before filing a claim, please read your plan carefully in order to make an appropriately worded claim. You can file a claim and check the status of a previous claim online by clicking on the following links:
New Claim
Request a new Guardsman Claim
Exisiting Claim
Check on status of previously filed Guardsman claim
To request service online, you need the following information:
- Last Name
- Phone Number
- Zip Code
- Retailer Name
- Sale or Delivery Date of Furniture
- Type of Protection Plan Purchased
For your convenience, the sales transaction and plan information are electronically submitted to Guardsman after delivery to make your claims process as easy as possible.
If you have any questions about your Guardsman Furniture Protection, please call our Customer Service team at 877-253-5455 or email customerservice@chairking.com.
What is your return and exchange policy?
We appreciate your business and want you to be satisfied with your purchase. If, for any reason, you are not completely satisfied with your purchase, you may return or exchange it within seven days of receipt. No questions asked.
- No returns or exchanges are allowed after 7 days.
- All returns and exchanges must be accompanied by original receipt.
- All merchandise must be returned in original condition.
- Grills and fire items are subject to the 7-day return policy. Grills and fire items that have been used are not returnable.
- Refunds will be issued to the credit card charged. No cash refunds will be given, check refunds on cash and check payments will be made 10-14 days after the deposit, and issued from our corporate office.
- No returns, exchanges, or refunds will be issued on Lay-Away, Special Order, "As Is" merchandise, delivery charges, or fabric or furniture protection products. At this time, our online checkout is unable to process orders that contain multiple items that qualify for different "additional" discount savings (for example: a SALE10 promo code cannot be used in the same cart as a SALE15 promo code). For the time being, simply create separate orders and everything will be processed correctly. If additional support is required, please contact customer support at 877-253-5455 or email us at customerservice@chairking.com.
What is the difference between clearance and "As-Is" merchandise?
Clearance items have been discontinued either by Chair King® Backyard Store or the manufacturer. They are still new goods, delivered by our warehouse and are fully covered by the manufacturer's warranty.
"As-Is" merchandise is just that, sold in as-is condition, and generally sold off the showroom floor at a reduced price. It is the customer’s responsibility to carefully inspect these items at the time of purchase. Chair King® Backyard Store is not responsible for any defects or damages.
There are no cancellations or returns on Clearance or "As-Is" merchandise.
What do I do if there is a problem with my purchase?
All merchandise, other than "As-Is" items, should be free of defects or damages. However, despite our best efforts, problems may arise. Should you have any problems with your purchase, please call our Customer Service team at 877-253-5455 or email us at customerservice@chairking.com.
Since most of the furniture we sell is covered by a manufacturer's warranty, you can ask your salesperson for the details about what’s covered under the manufacturer’s warranty.
The manufacturer's warranty requires us to make every effort possible to repair the merchandise to its original condition using factory-provided repair parts. If repair is not possible, it is up to the manufacturer to approve a replacement. If a replacement is no longer available, a similar item of the same value may be offered instead.
What if I want to Special Order an item that you don't stock?
Many of the items on display in our stores are available as Special Order items. This means you may choose the finish or fabric to better suit your decorating needs. A deposit for a Special Order is considered to be an expression of "Good Faith" by the Buyer. Based on this expression, the merchandise is ordered and the deposit is not refundable. Subsequent payments made on the furniture are also not refundable. If you wish to cancel your Special Order, we will make every effort to cancel with the factory. If we are able to do so, we will refund your deposit; however, if the merchandise is already in production, we are unable to grant a refund.
Should you have any questions regarding Special Order, please call our Customer Service team at 877-253-5455 or email us at customerservice@chairking.com.
Special Order is not available online at this time.
Do you have a price guarantee?
Chair King® Backyard Store will beat any competitor’s price by 5%. Guaranteed.
Can I place my order over the phone?
Yes. Please call 877-253-5455 to speak to a member of our customer service team to place your order over the phone.
How do patio umbrellas work?
If you need help setting up your outdoor umbrella, check out our umbrella guide. We walk you through the anatomy of an umbrella and help you find the perfect outdoor shade device for your space.
What is Duraboard®?
Duraboard® is a trademarked material used in select outdoor dining tables. It is eco-friendly, durable, UV-resistant, and made out of Polyvinyl Chloride (PVC).
Where to buy outdoor furniture?
Chairking.com is your trusted online destination for patio furniture. We offer a diverse selection of outdoor seating, dining sets, and more. Explore our extensive collection of patio furniture, including patio sets, outdoor dining chairs, outdoor dining tables, and loungers today.
Where to buy outdoor furniture near me?
While we operate online, our products are available in several locations across the state of Texas (check all your showrooms), making it easy to get the outdoor furniture you desire.
Where to buy affordable patio furniture?
Chairking.com offers a range of outdoor furniture options to suit various budgets, ensuring you can find quality and affordability in one place.
Where to buy wholesale patio furniture?
If you're interested in wholesale patio furniture purchases, please contact our customer support team at customerservice@chairking.com for bulk order inquiries.
Where to buy teak furniture?
Explore our teak furniture collection, known for its durability and timeless appeal, available on Chairking.com.
